Shipping Information

At Heloan Goodies, we partner with a trusted local shipping company to deliver our joyful snack boxes! Here's how our shipping process works:

Dispatch Schedule

• Snack boxes are shipped out on the 20th of each month.

• Orders placed by the 15th will ship in the current month's batch. Orders after the 15th will roll over to the following month.

Shipping Zones

To make deliveries smooth and efficient, we’ve divided shipping into 3 zones:

1. Zone 1: USA, Canada

2. Zone 2: Australia, New Zeland

3. Zone 3: Malaysia, Singapore, and Taiwan

Shipping rates and delivery times vary by zone. You'll see your rate during checkout, along with an estimated delivery window.

Shipping Locations

Currently, we ship within (USA, Canada, Australia, Singapore, Malaysia, Taiwan, and Brunei). If you’re outside this area but craving our goodies, drop us an email at support@heloangoodies.com—we’ll see what we can do!

Delivery Timeline

Most deliveries arrive within 7–10 business days after dispatch, depending on your zone. Once your box ships, you will receive a tracking number.

Lost or Delayed Shipments

We know waiting can be hard! If your box hasn’t arrived within the estimated timeframe, please reach out to us at support@heloangoodies.com. We’ll work with our shipping partners to make it right.

Additional Notes

• Double-check your shipping address to avoid delays.

• We currently don’t ship to P.O. boxes.

• If you experience delays or issues with your delivery, please email us at support@heloangoodies.com, and we’ll help resolve it!

Have more shipping questions? We’re here to help! Reach out anytime at support@heloangoodies.com.